Terms and conditions

These general terms and conditions of sale (GTC) govern all sales made on the Queen Room website. By making a purchase on our platform, you acknowledge that you have read and accepted these conditions. Please read them carefully before placing any order.

1. Company Identification

COMPANY NAME: Royal Queen Room

ADDRESS:

EMAIL: Royalqueenroom@gmail.com

For any questions or complaints regarding our products or services, please contact us at the email address provided above.

2. Acceptance of Conditions

By placing an order on our site, you confirm that you have read and unreservedly accepted these general terms and conditions of sale. These conditions govern all transactions made on our site.

Any order placed on our site is subject to the acceptance of these general conditions. In case of disagreement with any of the provisions herein, we invite you not to place an order.

These general conditions may be modified or updated at any time by our company. The modifications will take effect upon their publication on the site and will apply to orders placed after this publication.

It is your responsibility to regularly consult the general conditions to stay informed of any changes. By placing an order after the conditions have been modified, you accept these modifications.

3. Product and Availability

We strive to present the products offered for sale with the greatest possible accuracy, providing detailed descriptions and representative images. However, it is possible that errors or inaccuracies may appear in the information provided. In this case, we cannot be held responsible and we reserve the right to correct any error or inaccuracy.

Product availability is indicated on our site at the time of order. In case of out-of-stock or unavailability of an ordered product, we undertake to inform you as soon as possible. You will then have the choice between canceling your order with a full refund, or the possibility of choosing a replacement product equivalent in terms of characteristics and price.

In case of prolonged unavailability of an ordered product and without the possibility of providing a similar product in replacement, we reserve the right to cancel your order and you will be fully refunded the amount paid.

We make every effort to meet our commitments regarding product availability, but certain situations beyond our control may occur. We thank you for your understanding.

4. Orders

You can place your orders online on our website. To do this, please follow the steps indicated on our platform and fill in the required information to finalize your order.

Once you have placed your order, you will receive an automatic confirmation email acknowledging receipt of your request. This email does not constitute a definitive acceptance of your order, but merely an acknowledgment of receipt.

We reserve the right to accept or refuse any order, in whole or in part, at our sole discretion. The conclusion of the sales contract only occurs after we have verified the availability of the ordered products and confirmed the acceptance of your order by sending a specific email confirming this acceptance.

Upon receipt of the confirmation email mentioning the acceptance of your order, it is considered complete and the contract becomes binding for both parties. We will then process your order as soon as possible and proceed with its shipment according to the agreed terms.

In case of impossibility to accept your order for any reason whatsoever, we will inform you as soon as possible and you will be fully refunded the amount paid.

5. Price

The prices of the items are indicated in Canadian dollars (CAD) and are exclusive of taxes. Applicable taxes will be added to the total amount of the order based on the delivery address provided during the purchase. Standard shipping costs are included in the product prices for national deliveries.

For international orders, shipping costs will be calculated based on the destination and weight of the ordered products. These international shipping costs will be clearly indicated and added to the total order before final payment.

Prices displayed on our website may be subject to change without notice. However, once you have placed your order and it has been confirmed, the agreed price will not be changed.

6. Payment

Payment can be made using a credit card, debit card, or any other payment method available on our site. The total amount of the order, including taxes and shipping fees, will be debited upon order confirmation.

We accept major credit cards such as Visa, Mastercard, and American Express. Please ensure that you provide accurate and up-to-date information during the payment process to avoid any delays in processing your order.

All transactions are secured and encrypted to guarantee the confidentiality and security of the information provided. No banking data is stored or shared with third parties without your authorization.

In case of payment failure or incorrect information provided during the purchase process, your order may be canceled or delayed. Please contact us if you encounter any problems during payment so that we can help you finalize your transaction.

7. Shipping and Delivery

For more information on delivery times, shipping costs, and tracking procedures, please consult our shipping policy available on our website. We are committed to shipping your order within the indicated timeframes and providing you with a tracking number so you can follow the progress of your delivery.

Shipping costs are calculated based on the weight, size of the order, and the final destination. Available shipping options will be displayed during the checkout process so you can choose the one that best suits your needs.

Please note that some delays may be caused by circumstances beyond our control, such as extreme weather conditions or logistical issues. In this case, we will do our best to keep you informed of any potential delivery delays.

8. Warranty and Returns

In accordance with current legislation, our products benefit from the legal warranty in case of non-conformity or hidden defects. If you notice a defect or non-conformity in one of our products, please contact us promptly by email at royalqueenroom@gmail.com to arrange for the return of the product.

We undertake to offer you a full refund or an exchange of the defective product as soon as possible. Shipping costs for returning the product will be at our expense if the defect is proven.

To facilitate the return process, please provide us with the following information: order number, description of the defect or non-conformity, and photos if necessary. We will contact you as soon as possible to arrange for the return of the product.

Please note that this warranty and return policy applies only to products purchased directly on our website. For any other purchase channel, please contact the relevant reseller.

9. Liability

We are committed to ensuring the quality of our products and honoring our contractual commitments. However, our liability is limited to direct damages caused by a defect in conformity or a hidden defect of the delivered products.

To the fullest extent permitted by law, we exclude all liability for indirect damages, loss of income, operating losses, loss of profit, commercial damage, or loss of data resulting from the use of products purchased on our site.

Our liability can only be engaged in the event of gross or intentional fault on our part. In any event, our total liability shall not exceed the amount paid by the Customer for the products in question.

It is recommended that the Customer carefully read the product use instructions and comply with the safety guidelines provided with them to avoid any risk of accident or damage.

10. Intellectual Property

Queen Room owns all intellectual property rights relating to its website, including but not limited to texts, images, graphics, logos, and all other content present on the site. No element of the site may be reproduced, modified, distributed, or used in any way whatsoever without the express written authorization of Queen Room.

All intellectual property rights over user-generated content published on the site remain the exclusive property of the respective users. By submitting content to the site, users grant Queen Room a non-exclusive, worldwide, irrevocable, royalty-free, and transferable license to use, reproduce, distribute, and display this content as part of the services offered by Queen Room.

Any unauthorized use of elements protected by Queen Room's intellectual property rights will be subject to legal proceedings in accordance with current intellectual property laws.

11. Personal Data Protection

We are committed to respecting your privacy and protecting your personal data in accordance with our privacy policy. By accepting our general terms and conditions of sale, you consent to us collecting, using, and protecting your personal information for the purposes described in said policy.

We only collect the information necessary to process your order, provide you with quality customer service, and improve your shopping experience. Your data will under no circumstances be sold or shared with unauthorized third parties.

By using our site, you consent to our use of cookies to improve navigation and personalize content according to your preferences. You have the right to access your personal data, rectify it, delete it, or limit its use according to applicable legal provisions.

For more information on our processing of personal data, please consult our privacy policy available on our website.

12. Force Majeure

In the event of non-performance of our contractual obligations due to a force majeure event, as defined by current legislation, Queen Room cannot be held liable. Force majeure events include, but are not limited to, natural disasters, armed conflicts, strikes, terrorist acts, computer network failures, and any other event beyond Queen Room's reasonable control.

In such cases, Queen Room will endeavor to notify the other party immediately and take all reasonable measures to mitigate the impact of the situation. The obligations of both parties will be suspended for the duration of the force majeure event, and neither party can be held liable for non-compliance with its commitments during this period.

Once the force majeure event has ended, the parties will resume normal performance of the contract as far as possible. If the force majeure event extends over a prolonged period, each party will have the right to terminate the contract without incurring liability towards the other party.

Queen Room undertakes to inform its customers or partners as soon as possible in the event of a force majeure event affecting its services or contractual commitments.

13. Applicable Law and Jurisdiction

These general terms and conditions of sale are governed by and interpreted in accordance with Canadian law. For any dispute arising from these conditions, the parties agree that exclusive jurisdiction will be attributed to the courts of Montreal, Quebec (Canada).

14. Contact

If you have any questions or complaints regarding these general terms and conditions of sale, please contact us at the following address:

Royal Queen Room

Address

Email: royalqueenroom@gmail.com

Thank you for trusting QueenRoom for your online purchases.

Sincerely,

The Royal QueenRoom Team